We are also obliged to provide you with details of our complaints procedure. If, in the unlikely event that you are dissatisfied with the service provided by this firm, would you please contact Rupert Hills of this firm and provide details of your complaint.
Rupert Hills is the Sole Principal in the practice and as such is the person who deals with complaints procedures. Your complaint will be investigated and you will be provided with a full written response within fourteen days of notification of your complaint. If you are still not satisfied with the response, then we will ask an independent Solicitor to review the file. You will not be charged for this service. Full details will be provided to you if your complaint remains unresolved.
We will genuinely try our best to resolve any complaints that you may have.
If you still remain dissatisfied with our investigations in regard to your complaint, then you are entitled to make a complaint to the Legal Ombudsman who will review the file. You have six months from the date of your final contact with this firm to make your complaint.
The contact details for the Legal Ombudsman is:
Legal Ombudsman, P O Box 6806, Wolverhampton WV1 9WJ.
www.legalombudsman.org.uk
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